What Happened To Full Service?

What happened to the days of full service? What happened the the gas attendant checking our oil, filling the tank and cleaning your windshield? What about actually talking to a teller at the bank? Do you prefer the self-serve model of business now? Or would you prefer as a customer to see the return of the full...

Does Employer Reputation Influence Your Purchasing Decisions?

If you know of an company/employer that does not pay their employees well or treats them unfairly are you still willing to shop there based simply on price or selection? Or do you boycott the company based on how they treat their...

It’s Not Your Product That Sucks, Maybe It’s The Employees

I think the main reason that many companies have lousy customer service is simply because their employees do not know enough about the product or services that is being offered. How is an employee expected to provide a high level of customer service to a potential or existing customer if they themselves know virtually nothing about the product or service they are trying to...

Don’t Worry Be Happy

It’s odd to think that as a parent we are the ones who are responsible for and are supposed to be teaching our children the ways of the world but instead it is quite often our children who are the ones teaching us. So if you are looking for a source of inspiration for anything in your life maybe look to your kids as you may be surprised at just what they can teach...