Stop Questioning Your Experts

If you hire someone who you perceive to be an expert in their field you need to back off and let them do their job. Stop questioning their every method and motive and instead wait until the job is finished to ask questions about the end result if it fails to live up to expectations or...

You Can’t Do Everything Yourself

We all need to learn that it is ok to work with or hire those that are smarter than ourselves. When working with an individual or individuals who possess skills other than our own we shouldn’t be intimidated by this and should instead embrace what they as experts in their field bring to the...

What Happened To Full Service?

What happened to the days of full service? What happened the the gas attendant checking our oil, filling the tank and cleaning your windshield? What about actually talking to a teller at the bank? Do you prefer the self-serve model of business now? Or would you prefer as a customer to see the return of the full...

Does Employer Reputation Influence Your Purchasing Decisions?

If you know of an company/employer that does not pay their employees well or treats them unfairly are you still willing to shop there based simply on price or selection? Or do you boycott the company based on how they treat their...

It’s Not Your Product That Sucks, Maybe It’s The Employees

I think the main reason that many companies have lousy customer service is simply because their employees do not know enough about the product or services that is being offered. How is an employee expected to provide a high level of customer service to a potential or existing customer if they themselves know virtually nothing about the product or service they are trying to...